Privacy Policy

Last Updated: 15-Dec-2025
Effective Date: 15-Dec-2025

Esta Política de Privacidad describe las políticas de AO EXPERIENCE, Calle Japón 2 puerta0135580 Playa Blanca (prov. Las Palmas), España, correo electrónico: info@aoexperience.com, teléfono: 674 93 82 74 sobre la recopilación, uso y divulgación de su información que recogemos cuando utiliza nuestro sitio web ( [https://aoexperience.com](https://aoexperience.com) ) (el “Servicio”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days after its publication on the Service, and your continued access or use of the Service after that time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you review this page periodically.

Information We Collect

We will collect and process the following personal information about you:

  • Name
  • Email
  • Phone


How We Use Your Information

We will use the information that we collect about you for the following purposes:

  • Marketing/Promotion
  • Gathering customer feedback
  • Support
  • Customer order management


If we wish to use your information for any other purpose, we will ask for your consent and use your information only after receiving your consent and then, only for the purpose(s) for which you grant consent, unless we are required to do otherwise by law.


Retention of Your Information


We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons such as the defense of legal rights, fraud prevention, etc. La información anónima residual y la información agregada, ninguna de las cuales lo identifica (directa o indirectamente), pueden almacenarse indefinidamente. We may need to retain certain information for longer periods, such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons such as the defense of legal rights, fraud prevention, etc.


Your Rights

Depending on the applicable law, you may have the right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, the right to lodge a complaint with a statutory authority, and other rights that may be relevant under applicable laws. To exercise these rights, you can write to us at info@aoexperience.com. We will respond to your request in accordance with applicable law.


Please note that if you do not permit us to collect or process the required personal information or withdraw the consent to process it for the required purposes, you may not be able to access or use the services for which your information was sought.


Cookies, etc.


To learn more about how we use these tracking technologies and your choices in relation to them, please refer to our Cookie Policy.


Security


The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


Third-Party Links and Use of Your Information


Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy or other practices of any third parties, including any third party that operates any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Grievance Officer / Data Protection Officer


f you have any questions or concerns about the processing of your information that is in our possession, you can email our Grievance Officer at AO EXPERIENCE, Calle Japón 2 puerta 01 35580 Playa Blanca (prov. Las Palmas), email: info@aoexperience.com.


We will address your concerns in accordance with applicable law.